Question 1

How do I know when my order has been shipped?

Accepted Answer

You will receive an email with a tracking number.

Question 2

What if I want to see more images or videos of a piece I’m interested in?

Accepted Answer

We would be happy to provide you with further visuals. Please contact us with this request at contactus@shopatshree.com

Question 3

How can I receive help with finding what type of jewelry I’m looking for?

Accepted Answer

To receive personalized assistance with finding a piece that's the perfect fit for you or your gift recipient, please visit our consultation page to learn more and schedule an appointment.

Question 4

There’s a piece I really like, but it is marked 'sold'. What do I do?

Accepted Answer

Contact us! We will see if we can make something similar for you.

Question 5

How can I return an item?

Accepted Answer

If you would like to return an item, please email contactus@shopatshree.com
and we will send you a shipping label. Items must be returned in the same condition they were received, unused and unworn. Please refer to our return policy for additional information.

Question 6

Is there an option to gift wrap my purchase?

Accepted Answer

All items come wrapped in a customShree box appropriate for the size of the piece.

Question 7

What is your repair policy?

Accepted Answer

Please contact us if you are looking to have an item repaired. We will repair or replace whenever possible. Email us at contactus@shopatshree.com
with an image of the item, and we will advise on next steps.

Question 8

Can I get my ring resized?

Accepted Answer

Yes, we offer ring resizing at no additional charge. Please allow 2-3 weeks for ring resizing.

Question 9

Will you ship internationally?

Accepted Answer

Yes, we ship internationally. Please note, you are responsible for all taxes/duties incurred through the customs department of the country to which your purchase is being shipped.

Question 10

What are my shipping options?

Accepted Answer

We ship through USPS and FEDx only. A signature is required upon delivery.

Question 11

Will my package be fully insured?

Accepted Answer

All items are shipped fully insured.

Question 12

Will you ship to a P.O. box?

Accepted Answer

We do not ship to P.O. boxes.

Question 13

What payment methods do you accept?

Accepted Answer

We currently accept the following payment methods: American Express, Visa, MasterCard, Discover

Question 14

Do you make custom jewelry pieces?

Accepted Answer

Please email contactus@shopatshree.com and share with us your vision for what you are looking for and we would be happy to discuss the possibility of creating a custom piece for you.

FAQ